The Director of Resort Operations functions as the strategic business leader of all Guest Services operations. He or she ensures operations meet customer needs, focusing on growing revenues and maximizing the financial performance of the resort. As a member of the executive committee team, the Director of Resort Operations develops and implements hotel-wide strategies that deliver products and services to exceed the expectations of customers.
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The Guest Services department provides exceptional service and a positive impression of the resort by
building memorable connections with all guests. This department has a direct impact on the overall
guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest’s
The Front Desk Supervisor is responsible for providing administrative support to the Guest Services Department and assisting the Front Desk Manager and Director of Rooms Division. The Front Desk
Supervisor provides operational assistance and at times function as a Manager on Duty (MOD). This is an hourly position.
The Food and Beverage Director will serve as an operational division head and member of the Executive Committee Leadership team. This individual will be responsible for directing and supervising all aspects of the food and beverage operations, including: restaurant, lounge, room service, banquets, and event set-up. This individual will primarily be responsible for directing and implementing nutritional integrity and quality of food, controlling and analyzing the financial position of the division, and ensuring the compliance of local, state, and federal regulations. The Food and Beverage Director will work closely with the Director of Catering and Conference Services, Sales Director, and Executive Chef. The Food and Beverage Director will report directly to the General Manager.
The ideal candidate will have experience with strategic planning and marketing initiatives focused on maximizing revenue and developing business relationships to sustain long-term patronage. The model candidate will be currently in a role as an Assistant Director of Food and Beverage or a Beverage Manager looking to make their next career move into becoming a division head.
The Food & Beverage Supervisor is responsible for providing administrative support to the Food and Beverage Department and assisting the F&B Manager and Director of Food & Beverage. The F&B Supervisor oversees operational activities and at times functions as a Manager on Duty (MOD). This is an hourly, non-tipped position.