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The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New York and Atlantic City, which offers 258 spacious guest rooms, featuring comfortable bedding and views of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 100,000 square feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants, two swimming pools, a heated whirlpool, fitness center, and a full-service spa.
Our Mission Statement:
Often the first impression of Ocean Place and without the benefit of visual cues, we speak with a smile and effortlessly convey authentic warmth through the phone lines. We in the reservation department, strive to provide exceptional service, positive impressions and build memorable connections with all guests.
This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction at the start of every guests’ inquiry into staying or returning to the resort. Your memory is sharp, you have a knack for matching people with experiences, and you're quick on your feet. Frequent guests and VIPs know you because you're on top of the property's offerings and "get" their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It's not just a job. It's an incredible opportunity to gain sales knowledge and impact the bottom line.
The Reservation Agent offers superior customer service to guests with complete knowledge of room accommodations and hotel services, while efficiently addressing guests’ needs. He/She will assist with executing group rooming needs for Executive Meeting, Social, & Catering Room Blocks.
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The Banquets department is responsible for the execution of all meetings and events indoors, outside, and on the beach. The Banquets team is responsible for working together to assist guests in a variety of settings ranging from small business meetings to large social gatherings. Banquets works closely with the Catering, Conference Services, and Culinary departments to ensure all guests’ needs are met.
Job Summary:
The Banquet House person (Banquet Set-up) Supervisor is responsible for overseeing the set-up, breakdown, and maintenance of the banquet rooms and equipment at the facility. This is an hourly position.
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Ocean Place Resort & Spa is seeking an experienced HVAC Technician to join the team. The individual in this role will be responsible for installing, inspecting, and fixing our guest room heating, cooling, and ventilation systems. Candidates should have extensive handling, installing, and fixing HVAC equipment, and be comfortable working with little to no supervision.
Immediate hire: temporary employment will be considered for a two to three week project installing exhaust fans. Compensation up to $30 hour for experienced HVAC Technician. We will consider temp to permanent employment.
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The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New York and Atlantic City, which offers 258 spacious guest rooms, featuring comfortable bedding and views of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 100,000 square feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants, two swimming pools, a heated whirlpool, fitness center, and a full-service spa.
The Sales & Marketing Administrative Assistant is responsible for supporting the Sales & Marketing team with client relations and processing proposals, contracts and marketing promotions for the resort.
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Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast.
The resort features 258, spacious South Beach inspired guest rooms. The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include indoor and outdoor pool, fitness center, business center, & seasonal private beach access with towel, chair and umbrella service. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.
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JOB DESCRIPTION
Department: Housekeeping Status: Exempt
Position: Assistant Housekeeping Manager Date Prepared: January 2020
PLACE OF WORK: Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast. The resort features 256, spacious South Beach inspired guest rooms. Newly redesigned, The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include a new indoor and outdoor pool, heated soaking tub, fitness center, convenience store, business center, & seasonal private beach access with towel, chair and umbrella service. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.
JOB OVERVIEW: Responsible for the cleanliness of the entire hotel. Ensures that housekeeping staff is well trained and supervised. Responsible for driving philosophy and quality for Ocean Place Resort & Spa.
REPORTS TO: Director of Housekeeping.
KEY RELATIONSHIPS: Internal: Guest Services, Front Office, Room Service, Restaurant, Lounge, Bar, Engineering, Accounting, Purchasing, Security, Sales, Kitchen, Executive Offices, Human Resources, The Spa, Restaurant Reservations, Lobby Concierge, Guest Recognition, and Conference Services
External: Hotel guests/visitors, designated service company personnel and vendors.
STANDARD
SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
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SKILLS: Essential: Must have professional image and personality exuding confidence and leadership skills.
- Be an ambassador of Ocean Place Resort & Spa at all times, in and outside of one’s work place.
- Ability to focus attention to details and be able to organize, prioritize and follow-up.
- Must be able to take initiative and work productively within any given period of time, unsupervised. Should be aggressive and must work well under pressure.
- Ability to maintain confidentiality and security of all guests and general hotel information.
- Must be a team player, working well with other departments and coworkers.
- Ability to work flexible hours, including weekends and evenings if necessary.
- Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
- Should be creative, innovative and strive for continuous improvement.
- Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
- Ability to promote positive relationships with all guests in the hotel and company.
- Ability to prioritize and organize work assignments; delegate work.
- Ability to direct performance of staff and follow up with corrections where needed.
- Ability to motivate staff and maintain a cohesive team.
- Ability to ascertain departmental training needs and provide such training.
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
- Ability to remain calm and courteous with demanding/difficult guests and/or situations.
ESSENTIAL JOB FUNCTIONS:
- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
- Ensure that sufficient staffing is present to meet the daily business demands.
- Handle all disciplinary counseling as needed according to policy.
- Communicate anticipated business demands daily with each employee.
- Conduct daily line-ups.
- Ensure staff’s knowledge of hotel services, features, and amenities.
- Assign specific tasks to the staff as they arise.
- Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service.
- Assist the Housekeeping Staff whenever necessary in performing all job functions.
- Conduct ongoing training with existing staff and ensure that new staff is certified as required.
- Accommodate all guest requests in an accurate and efficient manner.
- Coordinate all group requests and needs.
- Monitor and maintain cleanliness and working conditions of equipment and supplies.
- Prepare service orders for equipment repairs and distribute to Engineering via HotSOS
- Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.
- Complete daily walk throughs and evaluate employee work using HotSOS QA Inspections.
- Ensure payroll is documented and submitted accurately and promptly.
- Ensure payroll forecasts are accurately completed and submitted timely.
- Conduct performance appraisals of designated staff as required.
- Successful completion of the training/certification process.
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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The Housekeeping department plays an important role in ensuring guest satisfaction by delivering
outstanding service and maintaining the overall cleanliness of the resort. The Housekeeping team takes
great care in the quality of the environment with an attention to detail to ensure all guests have a clean
and welcoming experience.
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The Banquets department is responsible for the execution of all meetings and events indoors, outside, and on the beach. The Banquets team is responsible for working together to assist guests in a variety settings ranging from small business meetings to large social gatherings. Banquets works closely with the Catering, Conference Services, and Culinary departments to ensure all guests’ needs are met.
Job Summary:
The Banquet House person is responsible for the set-up, breakdown, and maintenance of the banquet rooms and equipment at the facility.
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The Culinary department provides top dining and culinary experiences for our restaurant and banquet guests by preparing exceptional food that is consistent and memorable. The Culinary team’s main goal is to ensure that our guests will always enjoy a remarkable dining experience.
The Pastry Cook is responsible for the daily preparation of all bakery items including quality, temperature, portion and presentation in a sanitary and timely manner to provide a positive dining experience.
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Massage Therapist
The newly renovated Spa at Ocean Place is an indulgent sanctuary designed to help you achieve the ultimate in health and well-being. Offering thirteen private treatment rooms, many with herbal soaking baths, an oceanfront relaxation room with stunning views and access to the resort’s indoor pool and heated soaking tub, you can pamper yourself with a transformational journey for body, mind and spirit.
New salon services include professional hair treatments, styling & nail care! Choose from a rejuvenating selection of customized day spa packages, including personalized services, treatments and a complete spa vacation experience.
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Job Description: Spa Receptionist
The Spa department is responsible for creating at atmosphere of relaxation and renewal. The spa is
located on the mezzanine level of the resort and features 14 treatment rooms, a sauna, steam room,
and relaxing whirlpool. Featured modalities at the Spa at Ocean Place include Swedish, Deep-Tissue,
Warm Stone, Reflexology, and Pre-Natal, as well as Facial peels, Microdermabrasion, and Waxing.
Job Summary
The Spa Receptionist is responsible for the booking and guest registration process, including the
communication of Spa services in a courteous and informative manner.
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The Housekeeping Department plays an important role in ensuring guest satisfaction by delivering outstanding service and maintaining the overall cleanliness of the resort. The Housekeeping team takes great care in the quality of the environment with an attention to detail to ensure all guests have a clean and welcoming experience.
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The Food and Beverage Director will serve as an operational division head and member of the Executive Committee Leadership team. This individual will be responsible for directing and supervising all aspects of the food and beverage operations, including: restaurant, lounge, room service, banquets, and event set-up. This individual will primarily be responsible for directing and implementing nutritional integrity and quality of food, controlling and analyzing the financial position of the division, and ensuring the compliance of local, state, and federal regulations. The Food and Beverage Director will work closely with the Director of Catering and Conference Services, Sales Director, and Executive Chef. The Food and Beverage Director will report directly to the General Manager.
The ideal candidate will have experience with strategic planning and marketing initiatives focused on maximizing revenue and developing business relationships to sustain long-term patronage. The model candidate will be currently in a role as an Assistant Director of Food and Beverage or a Beverage Manager looking to make their next career move into becoming a division head.
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The Housekeeping department plays an important role in ensuring guest satisfaction by delivering outstanding service and maintaining the overall cleanliness of the resort. The Housekeeping team takes great care in the quality of the environment with an attention to detail to ensure all guests have a clean and welcoming experience.