Ocean Place Resort and Spa

  • Spa Director

    Job Locations US-NJ-Long Branch
    Posted Date 2 months ago(2/13/2019 5:18 PM)
    ID
    2019-1211
    # of Openings
    1
    Category
    Spa
    Type
    Regular Full-Time
  • Overview

    The resort's newly renovated luxury spa is seeking an experienced Spa Director that will foster a culture through leadership, passion, inegrity, and creativity. Primary responsibility is to provide leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, Front Desk operations, therapist interactions, guest experience, retail, salon, and facilities. The Spa Director is to oversee the coordination of all guests’ requests and ensure our guests have a relaxing and rejuvenating experience.
    Join our Team

    Responsibilities

    • Creates a team of service providers to meet all aspects of professionalism and service demands.
    • Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
    • Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
    • Assess all employees’ progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
    • Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
    • Creates and implements an effective marketing and public relations strategy in a timely manner.
    • Ensures facility is only accessed by guests and that it is safe and secure at all times.
    • Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
    • Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
    • Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them.
    • Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
    • Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
    • Provides necessary financial information to corporate and the accounting department for accurate reporting of daily sales and financial performance. 
    • Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
    • Ensures compliance with all state licensing and health requirements.

    Qualifications

    • Knowledge of professional spa services and treatments.
    • Knowledge of retail operations and inventory systems.
    • Knowledge of spa equipment operation.
    • Effective leadership skills and a strong work ethic.
    • Excellent customer service skills.
    • Efficient, well organized, and able to handle a variety of duties simultaneously.
    • Creative in marketing and promotions.
    • Sales oriented.
    • Energetic, enthusiastic and motivational.
    • Professional manner, discretion, and appearance.
    • Excellent verbal and written skills.
    • Ability to show initiative and make decisions.
    • Normal work hours: Varied to include nights, weekends, and holidays.
    • Proficient in spa software (Spa Biz, Spa Soft or Visual One) and Microsoft Office products.
    • CPR/First Aid Certified.
    • Must be in a physical condition to project the health and wellness ideals of the spa environment.
    • Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
    • The employee may occasionally lift and/or move up to 25 pounds.
    • This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense,  repetitive motions, seeing, hearing, talking, and visual acuity.
    • Minimum of 3 years of experience in Spa management
    • College degree/spa management certification or equivalent experience required
    • Accounting and budgeting knowledge
    • Strong communication skills
    • Proven leadership qualities

     

    EOE, Drug Free Work Environment

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