Ocean Place Resort and Spa

  • Director of Resort Operations

    Job Locations US-NJ-Long Branch
    Posted Date 2 months ago(12/5/2018 11:39 AM)
    ID
    2018-1208
    # of Openings
    1
    Type
    Regular Full-Time
  • Overview

    The Director of Resort Operations functions as the strategic business leader of all Guest Services operations. He or she ensures operations meet customer needs, focusing on growing revenues and maximizing the financial performance of the resort. As a member of the executive committee team, the Director of Resort Operations develops and implements hotel-wide strategies that deliver products and services to exceed the expectations of customers.

    Responsibilities

     

    • Directs and supervises all aspects of Guest Services operations
    • Primarily responsible for the development and execution of strategic customer service initiatives to maximize hotel service and guest satisfaction
    • Responsible for the strategic direction, management, and revenues of the Rooms Division
    • Develops and strengthens relationships with guests and VIP clients, ensuring satisfaction standards
    • Ensures the quality and productivity of Guest Relations, Housekeeping, Recreation, and Security functions that guarantee the safety and cleanliness of all guest areas
    • Ensures high levels of consistent personalized service delivered by all associates
    • Ensures constant improvement in guest experience satisfaction reviews, following up with any guest relations issues
    • Controls direct expenses in line with the budget and varying levels of business
    • Provides highly visible leadership with associates and guest
    • Responsible for the overall revenue and profit of Rooms Division
    • Conducts walk-throughs with the Executive Housekeeper of all public areas and guest rooms to ensure the desired levels of quality and production
    • Ensures adherence to department and Hotels guidelines, policies, and procedures
    • Ensures full compliance with hotel security procedures
    • Assists with preparation of annual department budgets
    • Evaluates changes in guest needs, industry, and competitive trends to recommend operational changes to ensure guest an employee satisfaction
    • Originates and invents new ways to create a unique guest experience and maximize revenue

    Qualifications

    • Bachelors degree or equivalent experience in Hospitality, Business, or related discipline required
    • At least 5 years of management experience as a Director or Assistant Director required
    • Must have rooms division experience in a full service, 3 star hotel or above
    • Result driven, well organized and detail oriented
    • Extensive knowledge in all aspects of room operations
    • Outstanding team leader, ability to build and motivate a cohesive team
    • Must be able to maintain a flexible work schedule, including evenings, nights, and weekends
    • Self-directed, enjoys challenges, upbeat, and outgoing
    • Calm and courteous in demanding situations, must enjoy working with people
    • Working knowledge of local and regional markets, restaurant and venue operations
    • Must possess computer skills, including Microsoft Office
    • Fluent in Opera PMS
    • Working knowledge of hotel laws governing operations and safety standards (OSHA, ADA, etc.)
    • Strong problem solving skills required; must be proactive and able to deal with guest and operational issues

    EOE

    Drug Free Environment

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