This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction at the start of every guests inquiry into staying or returning to the resort. Your memory is sharp, you have a knack for matching people with experiences, and you're quick on your feet. Frequent guests and VIPs know you because you're on top of the property's offerings and "get" their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It's not just a job. It's an incredible opportunity to gain sales knowledge and impact the bottom line.
The Reservation Agent offers superior customer service to guests with complete knowledge of room accommodations and hotel services, while efficiently addressing guests’ needs.
Education, Experience and Skill Requirements: