Ocean Place Resort and Spa

PBX Operator

US-NJ-Long Branch
8 months ago
ID
2017-1154
# of Openings
1
Category
Other
Type
Regular Part-Time

Overview

The Guest Services department provides exceptional service and a positive impression of the resort by building memorable connections with all guests. This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest’s stay.

 

The Telephone Operator offers superior customer service to guests with complete knowledge of room accommodations and hotel services, while efficiently addressing guests’ needs. 

Responsibilities

  • Acts as an information source in regards to hotel services, features, and room amenities.
  • Works closely with other departments to promptly execute guests’ service requests, including requests for maintenance, culinary, or guest service needs.
  • Handles all guest inquiries and special requests with promptness.
  • Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.
  • Previous experience in a similar position preferred.
  • High school diploma or equivalent preferred.
  • Basic computer skills with proficiency in Microsoft Office required.
  • Superior interpersonal and communication skills required.

Must be able to work a flexible schedule including nights, weekends, and holidays, as necessary

Qualifications

 

Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast.

 

The resort features 256, spacious South Beach inspired guest rooms. Newly redesigned, The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include a new indoor and outdoor pool, heated soaking tub, fitness center, convenience store, business center, & seasonal private beach access with towel, chair and umbrella service. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.

 

 

EOE

Drug Free Enviroment

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