Ocean Place Resort and Spa

Front Desk Supervisor

US-NJ-Long Branch
2 months ago
ID
2016-1137
Category
Management
Type
Regular Full-Time

Overview

The Front Desk Supervisor is responsible for providing support to the Guest Services Department as well as providing exceptional service and a positive impression of the resort by building memorable connections with all guests.  

 

This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the enitre duration of  guest's stay.

Responsibilities

Essential Job Functions:

  • Maintains an inventory of vacancies, reservations, and room assignments.
  • Compiles daily record sheets, guest accounts, receipts and vouchers.
  • Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.
  • Ensures that Housekeeping cleans all rooms prior to issuing keys.
  • Works closely with other departments to ensure that all complimentary and high-end amenity offerings provided are consistent with the agreed upon arrangements.
  • Participates in recruiting, hiring, payroll, reviews, training, and disciplining staff members.
  • Participates in scheduling and coordinating breaks for hourly associates.
  • Ensures the safety and security of hotel premises and property while acting as MOD.
  • Oversees day-to-day activities of the guest services department.

Qualifications

  • Two years of prior hotel front desk experience in a full-service hotel or resort required.
  • At least 6 months previous supervisory experience strongly preferred.
  • High School Diploma or GED is required.  Bachelor's degree and career interest within the hospitality field is preferred.
  • Computer skills with proficiency in Microsoft Office required.  Knowledge of Opera PMS required.
  • Must be energetic and maintain a positive attitude.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Cash handling, and customer service required.
  • Must be positive, energetic and a strong leader.

 

 

Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast.

 

The resort features 256, spacious South Beach inspired guest rooms. Newly redesigned, The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include a new indoor and outdoor pool, heated soaking tub, fitness center, convenience store, business center, & seasonal private beach access with towel, chair and umbrella service. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.

 

EOE

Drug Free Enviroment

 

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