Ocean Place Resort and Spa

  • Front Desk Supervisor

    Job Locations US-NJ-Long Branch
    Posted Date 2 weeks ago(11/2/2018 3:39 PM)
    ID
    2016-1137
  • Overview

    The Front Desk Supervisor is responsible for providing administrative support to the Guest Services Department and assisting the Front Desk Manager and Director of Rooms Division. The Front Desk

    Supervisor provides operational assistance and at times function as a Manager on Duty (MOD). This is an hourly position.

    Responsibilities

    Essential Job Functions:

     

    • Attends to customer complaints, resolving matters with customer satisfaction in mind.
    • Ensures all guest contact is courteous, informative, and thorough.
    • Responsible for accurate check-in/check-out procedures.
    • Maintains an inventory of vacancies, reservations, and room assignments.
    • Compiles daily record sheets, guest accounts, receipts, and vouchers.
    • Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.
    • Handles guest inquiries and special requests with promptness, following up as necessary.
    • Ensures that Housekeeping cleans all rooms prior to issuing keys.
    • Works closely with other departments to ensure that all complimentary and high-end amenity                                                                                                                                                                                                      offerings provided are consistent with the agreed upon arrangements.
    • Participates in recruiting, hiring, payroll, reviews, training, and disciplining staff members.
    • Participates in scheduling and coordinating breaks for hourly associates.
    • Ensures the safety and security of hotel premises and property while acting as MOD.
    • Oversees day-to-day activities of the guest services department.
    • Enforces all company policies and standard operating procedures.
    • Performs additional related duties as requested by a manager at any time.

     

    Qualifications

    Education, Experience and Skill Requirements:

    • One to two years of prior hotel front desk experience in a full-service hotel or resort required.
    • At least 6 months previous supervisory experience strongly preferred.
    • High School Diploma or GED is required. Bachelor’s degree and career interest within the hospitality field is preferred.
    • Basic computer skills with proficiency in Microsoft Office required. Knowledge of Opera PMS helpful.
    • Must be energetic and maintain a positive attitude.
    • Must be able to work a flexible schedule including nights, weekends and holidays.
    • Ability to work well as a team.
    • Cash handling, and customer service experience required.
    • Must be positive, energetic and a strong leader.

     

    Physical Qualifications:

    • Requires the ability to bend, twist, and stand to perform normal job functions.
    • Ability to stand for extended periods of time.

     

    Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast.

     

    The resort features 256, spacious South Beach inspired guest rooms. Newly redesigned, The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include a new indoor and outdoor pool, heated soaking tub, fitness center, convenience store, business center, & seasonal private beach access with towel, chair and umbrella service. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.

     

    EOE

    Drug Free Enviroment

     

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