Ocean Place Resort and Spa

Front Desk Supervisor PM

Job Locations US-NJ-Long Branch
Posted Date 2 months ago(12/29/2017 5:18 PM)
# of Openings
Front Desk
Regular Full-Time


The Guest Services department provides exceptional service and a positive impression of the resort by building memorable connections with all guests.  This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest’s stay.


Job Summary:

The Front Desk Supervisor is responsible for providing administrative support to the Guest Services Department and assisting the Front Desk Manager and Director of Rooms Division. The Front Desk Supervisor provides operational assistance and at times function as a Manager on Duty (MOD). This is an hourly position.


Essential Job Functions:

  • Attends to customer complaints, resolving matters with customer satisfaction in mind.
  • Ensures all guest contact is courteous, informative, and thorough.
  • Responsible for accurate check-in/check-out procedures.
  • Maintains an inventory of vacancies, reservations, and room assignments.
  • Compiles daily record sheets, guest accounts, receipts, and vouchers.
  • Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.
  • Handles guest inquiries and special requests with promptness, following up as necessary.
  • Ensures that Housekeeping cleans all rooms prior to issuing keys.
  • Works closely with other departments to ensure that all complimentary and high-end amenity offerings provided are consistent with the agreed upon arrangements.
  • Participates in recruiting, hiring, payroll, reviews, training, and disciplining staff members.
  • Participates in scheduling and coordinating breaks for hourly associates.
  • Ensures the safety and security of hotel premises and property while acting as MOD.
  • Oversees day-to-day activities of the guest services department.
  • Enforces all company policies and standard operating procedures.
  • Performs additional related duties as requested by a manager at any time.


Education, Experience and Skill Requirements:

  • One to two years of prior hotel front desk experience in a full-service hotel or resort required.
  • At least 6 months previous supervisory experience strongly preferred.
  • High School Diploma or GED is required. Bachelor’s degree and career interest within the hospitality field is preferred.
  • Basic computer skills with proficiency in Microsoft Office required. Knowledge of Opera PMS helpful.
  • Must be energetic and maintain a positive attitude.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Ability to work well as a team.
  • Cash handling, and customer service experience required.
  • Must be positive, energetic and a strong leader.


Physical Qualifications:

  • Requires the ability to bend, twist, and stand to perform normal job functions.
  • Ability to stand for extended periods of time.


The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New York and Atlantic City, which offers 255 spacious guest rooms, featuring comfortable bedding and views of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 100,000 square feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants; tennis court, two swimming pools, a heated whirlpool, fitness center, and a full-service spa.


Ocean Place Resort & Spa is an Equal Opportunity Employer.


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