Ocean Place Resort and Spa

  • Housekeeping Supervisor

    Job Locations US-NJ-Long Branch
    Posted Date 2 months ago(3/12/2018 10:11 PM)
  • Overview




    The Housekeeping Department plays an important role in ensuring guest satisfaction by delivering outstanding service and maintaining the overall cleanliness of the resort. The Housekeeping team takes great care in the quality of the environment with an attention to detail to ensure all guests have a clean and welcoming experience.


    Job Summary:

    The Housekeeping Supervisor is responsible for the supervision and cleanliness of the housekeeping activities for the resort property.

    Essential Job Functions:

    • Inspects and evaluates the physical condition and appearance of guest rooms and public areas to ensure the highest cleaning standards are met.
    • Oversees daily field operations of housekeepers, public area staff, laundry, as well as seasonal beach and pool attendants.
    • Coordinates maintenance-related issues to the Engineering department.
    • Expedites and oversees special requests from the Front Desk.
    • Inventories and oversees the usage of supplies, equipment, and furnishings.
    • Trains new employees to follow procedures and perform duties.
    • Attends to customer complaints, resolving matters with customer satisfaction in mind.
    • Ensures all established safety policies and procedures are being followed.
    • Ensures all in-house guests’ needs are efficiently met.
    • Participates in recruiting, hiring, payroll, training, reviewing, and disciplining staff members.
    • Participates in scheduling and coordinating breaks for hourly associates.
    • Prioritizes and assigns all guest rooms and public area tasks.
    • Enforces all company policies and standard operating procedures.
    • May assist in operational activities including cleaning and servicing rooms.
    • Other related duties as directed by management.


    Education, Experience and Skill Requirements:

    • High School diploma or equivalent required. Bachelor’s degree preferred.
    • At least two years previous housekeeping experience in a hotel environment required.
    • At least one year previous Housekeeping experience in a Supervisor position strongly preferred.
    • Must be highly motivated and self-directed with a keen eye for detail.
    • Must be positive, energetic and a strong leader.
    • Working knowledge of chemicals and cleaning supplies and technique/equipment.
    • Ability to speak, write, read and understand English required, bilingual preferred. (Spanish)  
    • Ability to work independently and as a team.


    Physical Qualifications:

    • Must be able to operate equipment, including:  vacuum cleaners, floor machines, carpet extractors, mop, and broom.
    • Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
    • Ability to push and pull cleaning equipment.
    • Ability to lift and carry 30 pounds.
    • Must be able to stand and walk for extended periods of time.




    The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New York and Atlantic City, which offers 256 spacious guest rooms, featuring comfortable bedding and views of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 40,000 square feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants; tennis court, two swimming pools, a heated whirlpool, fitness center, and a full-service spa.


    Drug Free Enviroment



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