SPRING 2019 EMPLOYMENT
The Guest Services department provides exceptional service and a positive impression of the resort by building memorable connections with all guests. This department has a direct impact on the overall guest experience, and is responsible for ensuring 100% satisfaction for the entire duration of a guest’s stay. In this highly visible role, the Bell person is responsible for providing a positive first and last impression of the resort. S/he regularly interacts with guests, assisting with luggage as needed. This is a tipped position.
Opens doors and assist guests entering and leaving the property.
Assists visitors in and out of vehicles, including assisting with loading/unloading luggage.
Transports luggage to and from rooms and designated bell area.
Identifies and explains room features to guests, such as use of room key and vending areas.
Assists guests with luggage storage and retrieval, providing claim checks.
Offers directions and arranges for transportation; operates the company vehicle as directed.
Maintains the appearance of the driveway and lobby entrance at all times.
Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.
Ensures that all guest contact is courteous, informative, and thorough.
Resolves guest issues and escalates any unresolved matters to management.
Performs related duties as requested by a manager at any time.
Education, Experience and Skill Requirements:
High school diploma or equivalent with career interest in the hospitality field is preferred.
Previous experience in a similar position preferred.
Superior interpersonal and communication skills required.
Ability to communicate effectively with guests and staff verbally and in written form.
Must be able to work a flexible schedule including nights, weekends and holidays as needed.
Must be able to bend, squat and lift up to 50 pounds, as well as, be able to push and pull carts and luggage weighing up to 100 pounds.
Ability to stand for extended periods of time.
EOE, Drug Free Environment